I had to take a star off because this is a normal hotel, but so expensive! It was very clean, there was an excellent fitness center and pool. Look, it’s a great hotel it’s just so expensive. If you just need a place to bed down for the night- go somewhere that has free breakfast! Their breakfast is like $11 and it is basically the same as the holiday inn express breakfast. The service was great, it we pretty easy to find, and it’s right down the street from a 7-11. Four stars- what more can I tell ya!?

The room itself was clean, comfortable, and we had no issues once we were checked in, but the check-in experience was incredibly frustrating and Hyatt really needs to fix the communication surrounding its online check-in. The morning of our stay, I received an email from Hyatt saying online check-in was available. The link allowed me to select an arrival time in 30-minute increments beginning at 1:00 PM. There was no mention anywhere that selecting a time before the hotel's normal 4:00 PM check-in would result in an additional fee. I selected an earlier time, assuming that if early check-in wasn't available, we'd simply continue enjoying Park City until our room was ready. Around 2:00 PM, Hyatt emailed me again specifically stating, "Your room 3102 is ready." Again, there was absolutely no mention of an early check-in fee. Based on that email, we loaded up our family and drove to the hotel, arriving shortly after 3:00 PM—less than an hour before normal check-in. While the front desk employee was checking me in, another employee who appeared to be a manager came over and informed me there would be a $50 early check-in fee. I wasn't expecting or demanding complimentary early check-in, but I was certainly not paying $50 to access a room less than an hour early after Hyatt had already emailed me telling me the room was ready. Had the fee been disclosed anywhere during the online check-in process or in the "your room is ready" email, we simply would have stayed in Old Town and continued exploring rather than making a pointless trip to the hotel. When I explained this, the only response I received was that the emails are automated—which doesn't really solve the problem when those are the emails Hyatt is sending guests and asking them to rely on. So we left and returned at approximately 4:10 PM, only to find a check-in line stretching nearly to the door. There was just one front desk employee handling the entire line, and we waited more than 30 minutes to check in. I want to be clear that she was polite, professional, and working as quickly as she could; this appeared to be a staffing issue, not an issue with her performance. To top it off, when we finally checked in, we were given room 3102—the exact room Hyatt had emailed me more than two hours earlier to say was already ready. The hotel and room themselves were nice, which is why I'm still giving 4 stars. But the online check-in/early check-in process needs much clearer disclosure, and having only one employee handling a large 4:00 PM check-in rush created an unnecessary wait. If Hyatt is going to invite guests to select an early arrival time and then explicitly notify them that their room is ready, any $50 fee for actually accessing that room should be clearly disclosed before the guest makes the trip to the hotel.

???? Very disappointing stay, especially after booking this hotel weeks in advance. We arrived around 9:15 PM exhausted and ready to unwind, only to be told that the room we had reserved was sold out. Apparently, the hotel had overbooked and had to put us in a different room. After traveling all day, the last thing we wanted was to deal with a room change that was not our fault. We were especially looking forward to relaxing in the hot tub, so we asked about it when we arrived. We were disappointed to find out that it closes at 10 PM. By the time we got settled and unpacked, there was essentially no opportunity to enjoy it. We also ordered groceries after getting into the room, only to discover later that the refrigerator wasn’t working. This was incredibly inconvenient, especially when traveling with food that needed to be kept cold. To top it off, breakfast is not complimentary and costs $11 per person. For the price of the room and the overall experience, we expected much better. Between being overbooked, not getting the room we specifically reserved, the extremely early hot tub closing time, a non-functioning refrigerator, and the additional charge for breakfast, this stay was a major disappointment. We would not choose this hotel again.

The hotel staff was excellent for my first experience. They treated my veteran status very well. Gave great insight to local eating experiences and the rooms very nice and well maintained. Prices are very reasonable. They have done a much better job than the university Marriott in Salt Lake city which has poor water pressure which was cold and ac was not working either at the university Marriott in Salt Lake city. I highly recommend this hotel if you are traveling in Utah.

I used to stay here quite frequently. No more. It genuinely used to be great. But, it is worn and not being well maintained. My room smelled bad, had broken and missing fixtures, tears in carpet and blown lightbulbs. Stains in hallway carpet. Broken entry door to building. Management genuinely seemed not to care even as I was telling them they were losing a frequent past customer.

No clue how this place is 4 stars. They're charged us 700 dollars a for two nights in motel conditions. Off season, by the way. The hidden fees doubled the price we pre-paid There's a glass sliding glass door to the bathroom, so zero privacy while you're doing your business, and the stupid door didn't slide properly and got stuck every time. My wife almost got trapped in the bathroom. The bathroom was falling apart, and the room had a weird smell that gave me a headache. The pool was also closed, which was something I was looking forward to. They wanted us to drive a mile to use a pool at another hotel Edit: turns out they double charged us for the resort fee, which went a long way to increasing the price. They did rectify this, which I appreciate, but I wish they had a system that would stop problems like this happening in the first place. Edit: I will also give them credit in hindsight, the room was clean and tidy, and the complimentary breakfast was actually pretty good.

Top tier customer service. Dawn was able to help us through a stressful situation when our original hotel had a fire. She helped us with early check in and was more than understanding with our situation. Her kindness and hospitality made a terrible day one of the best stays we have had. We will definitely be returning! Great location located within close drive to downtown without the crowds.

I had an excellent experience during my stay. I would especially like to thank Johan from the Housekeeping team for his kindness, professionalism, and attention to detail. He was always attentive and made sure everything was clean and in perfect condition. His outstanding service made my stay even more enjoyable. Thank you, Johan!

Dropped in here on a road trip, walk in price was the same as online. Staff were friendly and helpful, room was great, bathroom especially good with a spacious shower and nice pressure. Excellent garden cafe on the property to the north that you can reach from the Hyatt parking lot. Would def stay again.

BUYER BEWARE!!! I reserved a room in Moab, Utah only to discover Hyatt had reserved a room in PARK PLACE, Utah instead and took my money and has refused to refund me. I am very disappointed. I stongly recommend you spend your hard earned money elsewhere! The manager at Moab, Sadik was really great. He spent about two hours trying to resolve their mistake but, the company stonewalled him and treated him as badly as they treated me. If they relent I'll edit my review.