Enjoyed a week in Park City for work and the Sheraton's comfort, staff and location were excellent! Just blocks from rail trail access and offshoots to several hiking trails and an easy mile-ish walk to downtown. Front desk staff were very helpful with ensuring we had what we needed for comfort and support with busses and shuttles. A special shout out to Teeny for helping us get settled after a very long travel day. Beds, pillows, shower all great.

Wonderful experience. Really nice hotel, spacious rooms, pool/spa area was great. Parking included in the resort fee, as well as a $15 food credit each night (can't be used with alcohol). Alelie was incredibly welcoming at check in, and explained things so well about the hotel & shuttle. Kate was also helpful as the desk later in my stay. Great hospitality from these two!!

I much rather write an all positive review but maybe I can prevent someone else from the pain of staying here. I will start with the positives. 1. Timbers, the restaurant inside the hotel, was surprisingly good. Yummy food and drinks. 2. Shuttle service was quick. Now for the not so good stuff, the horrible room. Absolutely the worst hotel room I have ever stayed in and I am not a picky person (If there’s a bed, it’s probably going to be fine for me). But the bed here was so ridiculously uncomfortable. Same with the pillows. It’s way too soft and lumpy and there’s a sunken in part in the middle that we kept rolling down into. My husband and I both woke up so sore and hadn’t slept. It was awful. Usually I don’t think twice about the bed, it’s usually just fine. This is the first time I have ever had such a bad bed that I couldn’t sleep. 2. Why is the AC soooo loud?! So loud. All night. Constant. I have never heard an AC so loud! It was like sleeping in a wind tunnel. Another reason we couldn’t sleep. 3. Loud is a theme here because the toilet sounds like a someone turned on a fire hose every time you flush it. Sooooo loud! Why?! And the glass barn doors on the shower squeaked sooo loud whenever you moved them. Like something out of a horror movie! 4. Why no place to put a hand towel in the bathroom?! As soon as we arrived, I went to the bathroom, washed my hands and couldn’t find a hand towel because there was no towel, no towel ring, no place for a towel by the sink whatsoever! I had to go to the pile of folded bath towels that were above the toilet and dig through it to find the hand towel. Why?! This hotel needs a total renovation.

Front Desk staff needs training in courtesy and phone etiquette. They ask if they can put you on hold without saying hello first, then put you on hold before you answer them!! Then after 5-10min of holding you have to hang up and call back. Then they say they need to help their guests first and put you on hold… Excuse me! I am also a guest! I should be given a moment to speak also. And anyone else calling in would be a potential guest, who I would assume would eventually book elsewhere based on this lack of respect alone. Very disappointed

the acting Manager Mel is extremely rude does not follow proper protocols when booking rooms will not allow our booking company to refund the rooms and is ensuring that all bookings are double charged. When trying to speak to her she yells at you interrupts and is extremely rude. worst experience ever and will never book any of our company reservations here ever again.

I would highly recommend the Park City Sheraton. Although a shuttle ride is provided to Park City, the hotels shuttles made it very convenient. There are several restaurants within walking distance if you do not want to go downtown. Mel and all of the staff were very helpful and friendly. Rooms were clean and apre-ski appetizers were great! Good bartenders as well.

BEWARE OF OVERCHARGES!!! My recent stay at Sheraton Park City was unfortunately one of the worst hotel experiences I’ve ever had. At check-in, the front desk agent struggled with their system and swiped my credit card nearly 15 times before telling me it was being declined. I informed her there was no limit issue on my card, and only then did she realize she should have been using a different computer. Once she switched, my card went through immediately. This was really frustrating and concerning, especially given the repeated swipes. Despite clearly seeing that my wife was holding our four-month-old baby, we were assigned a room at the far end of the property — the furthest possible from the entrance. While we didn’t complain at the time, the lack of consideration was disappointing. The most unacceptable incident occurred on the morning of checkout. At 9:00 AM, a housekeeper (Juan) entered our room without knocking while my mother-in-law was changing. There was no apology — he simply shut the door and walked away. I reported this to the front desk, and the agent apologized, stating that the resort fees would be removed as a gesture of goodwill. However, the billing issues that followed made matters significantly worse. After checkout, I received my folio by email and discovered: Over $300 in room charges that were charged incorrectly Restaurant charges (including tip) from a restaurant or bar that we never visited Resort fees that were supposed to have been removed I had to contact the hotel four separate times to correct the bill. And even after the Front Desk Manager confirmed the corrections were made, my credit card still shows an incorrect charge, and the final statement she sent does not reflect what I was told. The only positive part of our stay was the genuinely kind and helpful service from the two bellman twins from Argentina — they were very professional and welcoming. Unfortunately, every other aspect of our experience left a very bad impression on our entire family. I would not return to this property.

Mel at the front desk was completely incredible! There was a mishap with my reservation and she took care of me. She went above and beyond in such a genuine and caring way. Anyone would be lucky to have an employee like her. Five stars in every way!

This is the 2nd time we’ve stayed at this hotel. We have enjoyed it both times. They have great a breakfast buffet, rooms are clean, in door pool, nice gym and my son enjoyed the game room. They provide a shuttle to the mountain to ski. It’s a great location as well. Everyone is very friendly. This time Baltazar helped us with our luggage coming in and out. He was so polite and helpful. When we come back to park city we will definitely be staying here again.

Mel at the front desk went above and beyond to make sure our stay was not only wonderful- but took extra steps to let us know that our business was appreciated and that they valued our business. I wish every work trip could be like this. Her service was phenomenal. We will definitely be back.